Privacy and Policy

KAAMILAN PRIVACY POLICY

Last Updated: 01/01/2026

KAAMILAN TRAVEL AND TOURS (“KAAMILAN”, “we”, “us”, or “our”) is a duly registered business operating a digital travel and booking platform. This Privacy Policy governs how KAAMILAN collects, processes, stores, uses, discloses, and protects personal information obtained through our website, communication channels, and services (“Platform”). This Policy is designed to comply with the laws of the Republic of Kenya and internationally recognized data protection principles.

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to:

  • Visitors to the KAAMILAN website
  • Customers making inquiries or bookings
  • Users communicating with KAAMILAN
  • Partners and service providers, where applicable

This Policy applies regardless of the device, channel, or medium used.

2. CATEGORIES OF INFORMATION COLLECTED

2.1 Personal Identification Information

Including but not limited to:

  • Full legal name
  • Email address
  • Telephone number
  • Identification details where required by law or service providers

2.2 Booking & Transaction Information

  • Travel itineraries and preferences
  • Booking references and confirmations
  • Payment confirmation data (excluding full card numbers)

2.3 Technical & Usage Information

  • IP address
  • Browser and device information
  • Log files and interaction data

2.4 Communication Records

  • Emails, calls, WhatsApp messages, and support correspondence

KAAMILAN does not store PINs, CVV codes, card numbers, or authentication credentials.

3. LAWFUL BASIS FOR PROCESSING

KAAMILAN processes personal data based on:

  • Contractual necessity
  • Legitimate business interests
  • Legal and regulatory compliance
  • User consent where applicable

4. PURPOSES OF DATA PROCESSING

Personal data is processed to:

  • Facilitate travel bookings
  • Process payments and refunds
  • Communicate service updates
  • Provide customer support
  • Prevent fraud and misuse
  • Comply with legal obligations

5. DISCLOSURE OF PERSONAL INFORMATION

KAAMILAN may disclose personal data to:

  • Airlines, hotels, tour operators, and transport providers
  • Payment processors, banks, and mobile money providers
  • Regulatory or law enforcement authorities when required
  • Professional advisers where legally necessary

KAAMILAN does not sell or trade personal data.

6. INTERNATIONAL DATA TRANSFERS

Some service providers may be located outside Kenya. Where such transfers occur, KAAMILAN ensures reasonable safeguards consistent with applicable laws.

7. DATA SECURITY MEASURES

KAAMILAN employs:

  • Encrypted communications
  • Secure hosting environments
  • Restricted access controls
  • Internal data handling policies

However, no system is completely secure, and KAAMILAN cannot guarantee absolute protection.

8. DATA RETENTION

Personal data is retained only as long as necessary for:

  • Service delivery
  • Dispute resolution
  • Legal and regulatory compliance

9. USER RIGHTS

Users may request:

  • Access to personal data
  • Correction of inaccuracies
  • Deletion where legally permissible

Requests may require identity verification.

10. COOKIES & TRACKING

KAAMILAN uses cookies and similar technologies to enhance platform functionality. Users may manage cookies via browser settings.

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. KAAMILAN is not responsible for third-party privacy practices.

12. CHILDREN’S PRIVACY

KAAMILAN does not knowingly collect personal data from minors without parental consent.

13. DATA BREACH RESPONSE

In the event of a data breach, KAAMILAN will take reasonable steps to mitigate impact and notify affected parties where legally required.

14. LIMITATION OF LIABILITY

KAAMILAN shall not be liable for losses arising from unauthorized access beyond reasonable control.

15. POLICY AMENDMENTS

This Privacy Policy may be updated periodically. Continued use constitutes acceptance.

16. CONTACT INFORMATION

KAAMILAN TRAVEL AND TOURS
Email: info@kaamilan.com
Phone/WhatsApp: +254 768 888 123
Address: Six St, Eastleigh, Nairobi, Kenya