REFUND POLICY

🔄 KAAMILAN REFUND POLICY

Last Updated: 01/01/2026

KAAMILAN TRAVEL AND TOURS (“KAAMILAN”, “we”, “us”, or “our”) provides this Refund Policy to explain how refunds, reversals, cancellations, and erroneous payments are handled when using the KAAMILAN platform. This Policy forms an integral part of the Terms and Conditions and must be read together with them.

By making a payment or booking through KAAMILAN, you acknowledge and agree to this Refund Policy.

1. GENERAL REFUND PRINCIPLES

KAAMILAN facilitates payments and bookings as an intermediary between customers and independent third-party service providers (“Providers”). Refund eligibility, timelines, and conditions vary depending on the nature of the transaction and the applicable Provider’s policy.

KAAMILAN does not guarantee refunds unless expressly stated.

2. TYPES OF REFUNDS

Refunds may be considered in the following circumstances:

2.1 Erroneous or Mistaken Payments

Payments sent to KAAMILAN in error, including incorrect amounts or unintended transfers.

2.2 Duplicate Payments

Multiple payments made for the same service or booking.

2.3 Booking-Related Refunds

Refunds arising from cancellations, changes, or service failures, subject to Provider policies.

3. NON-REFUNDABLE TRANSACTIONS

Certain transactions may be non-refundable, including but not limited to:

  • Non-refundable flight tickets
  • Promotional or discounted bookings
  • Services already rendered or partially used
  • Fees charged by payment providers or banks

KAAMILAN shall not be liable where a Provider declines a refund.

4. REFUND CONDITIONS

All refunds are subject to:

  • Verification of payment and identity
  • Confirmation that funds were received by KAAMILAN TRAVEL AND TOURS
  • Fraud and risk checks
  • Compliance with Provider terms

KAAMILAN reserves the right to request additional documentation.

5. REFUND PROCESS

Refund requests must be submitted through official KAAMILAN communication channels. Upon receipt:

  1. The request is logged and reviewed
  2. Verification is conducted
  3. A decision is communicated to the requester

Refunds, where approved, are processed to the original payer only.

6. REFUND TIMELINES (INDICATIVE)

  • Erroneous payments: 1–3 business days after verification
  • Bank or gateway reversals: 3–14 business days
  • Provider-based refunds: As determined by the Provider

Timelines may vary due to external systems beyond KAAMILAN’s control.

7. LIMITATION OF LIABILITY

KAAMILAN TRAVEL AND TOURS shall not be liable for delays, losses, or damages arising from refund processing by banks, mobile money operators, payment gateways, or Providers.

8. RIGHT TO DECLINE REFUNDS

KAAMILAN reserves the right to decline refunds where:

  • Verification fails
  • Conflicting information is provided
  • Fraud, misuse, or suspicious activity is suspected
  • The refund would violate Provider or legal requirements

9. POLICY AMENDMENTS

This Refund Policy may be updated at any time. Continued use of the Platform constitutes acceptance.

10. CONTACT INFORMATION

Refund inquiries should be directed to:
📧 info@kaamilan.com